During any network disconnection between Central controllers or PGs, when the active services fail over to the other side, we see the calls which are in IVR or Queued to route to an agents got dropped. Just want to know, is there any way to count the...
Hi Amer, If the call routed to Next available agent due to RONA then the CallGUID will not be changed and it will be remains the same.Hope this helps !! Cheers,Basudev ***Please rate helpful posts***
Hi Amer, What I understood from your query is, you want to know CallGUID should be available or not in the TCD leg where agent has answered the call. So when the agent answers the call, your CUCM PIM presented in the Peripheral ID and you should neve...
Hello, Transferred calls can be best seen in Route_Call_Details and Termination_Call_Details table. In your ICM Script, set your destination in a Call variable (1-10) and in TCD it will show you where the calls is routed too. Also if you want to crea...
I dont think there is any easy way to find the Script Reference. AWDB Script tables executes current active versions of the scripts, where as there is chance that your older Script versions still have reference of other scripts/ call types/ skills. S...
