Has anyone done this? I've worked with Nortel Meridian 1s before, but, haven't worked with their c.o. switches. Not sure if it's the same idea (i.e.: ACD DNs and CDNs, etc.). Any insight into how one goes about integrating ICM with the DMS, in a call...
Has anyone integrated ICM with mySAP CIC? If so, can you please provide some insight into implementation issues, risks, effort estimate, etc...? My goal is to integrate ICM (potentially) with a Nortel DMS-100, running a Centrex-based ACD.
When did Nortel drop support for Meridian Link? It's been a little while, but, SCCS still used Meridian Link about 2 years ago. Is this no longer the case? How successful have you been at integrating SCCS with ICM? I know that reports were always a n...
