We recently migrated off of Avaya's voicemail solution and have Unity 11.5 currently running in our environment. I have configured the HTML Missed Call under Notification Devices which works great. However, now I am having trouble finding a way to se...

I am trying to understand the pros and cons of CDI and UDS directories. This is assuming that you are on-net and not going through expressway as I know you can only use UDS.  Is there a difference in result response? (time, accuracy, etc.) Better con...

Ok folks, there are so many cool things that people are doing with Cisco Finesse and CCX scripts that I was hoping to round up some ideas, tips, and avoidable pitfalls that you smart people have come across. There are several "noobs" seeking guidance...