Hi Everyone.  Can you please help be understand the merits and demerits of running a PCCE on a BE7K and UCS. Also it would be great if you could help me understand the fundamental differences in each of these deployment options.  Thnak you :D

Hi Everyone,  I recently learnt that the UCCX comes as a prepackaged offering (along with other collaboration applications) in a BE6k/7k server; correct me if I'm wrong.  Now I don't know the architecture or how the PCCE and UCCE is offered?  So t...

Hi Everyone, In my conversations with clients I frequently come across Genisys as a formidable competitor. Some of the questions my clients ask me are? (This particularly was a case where I was trying to move a Genisys customer to Cisco) 1) What's ...

Hi Everyone, In one of my earlier client visits, I came across a discussion topic " Time and Motion "; I have a very remote understanding of it. Tried a Google search for knowledge, but failed. I'm told "Time and Motion" is related to the concept of...

Hi Guys, I'm new to this industry; I'm doing my best to get to speed on the fast lane. I have some question and would appreciate it if this community can help me learn and clear my doubts. Q1) What is the basic architecture for a contact center in ...