I just found this in the CME admin guide so I may not be able to use the forwarding: Restrictions • Call forwarding is invoked only if that phone is dialed directly. Call forwarding is not invoked when the phone number is called through a sequential, longest-idle, or peer hunt group. • If call forwarding is configured for hunt group member, call forward is ignored by the hunt group. • Calls from an internal extension to an extension which is busy, is forwarded to the SNR destination even if no forward local-calls is configured under the Directory Number. ... View more

I am trying to set up forwarding of the users phone to external.  Since all incoming lines ring his prime extension, this should work.  They are definitely limited by the 3 FXO lines and understand the potential trunk resource issue this may create. The user is getting a fast busy when he uses the "forward all" on his phone and enters his external cell as the destination.  He is entering it exactly as he is able to dial his cell with a leading "91".  I am obviously missing something in the config to allow this forward to external functionality. My apologies if this is a simple fix, new to Cisco.  Below is a brief config.  Where there are X's the numbers are just masked.  We are using 10 digit extensions (long story).  Where it says NAME and PASSCODE, these are also masked.  Thanks. ! voice register dn 1 number NNNNNNNNNN call-forward b2bua busy 1000 call-forward b2bua noan 1000 timeout 17 name Office 1 label NNNNNNNNNN mwi ! voice register pool 1 busy-trigger-per-button 2 id mac XXXX.XXXX.XXXX type 7821 number 1 dn 1 dtmf-relay rtp-nte codec g711ulaw ! ! voice-port 0/1/0 trunk-group outbound connection plar 2000 ! voice-port 0/1/1 trunk-group outbound connection plar 2000 ! voice-port 0/1/2 trunk-group outbound connection plar 2000 ! ! dial-peer voice 1 pots description XXX-XXX-XXXX port 0/1/0 no sip-register ! dial-peer voice 2 pots description XXX-XXX-XXXX port 0/1/1 no sip-register ! dial-peer voice 3 pots description XXX-XXX-XXXX port 0/1/2 no sip-register ! ! dial-peer voice 10 pots trunkgroup outbound description 10 Digit Local Out destination-pattern 9[2-9]......... forward-digits 10 ! dial-peer voice 11 pots trunkgroup outbound description Long Distance Out destination-pattern 91[2-9]......... forward-digits 11 ! dial-peer voice 110 pots trunkgroup outbound description International Out destination-pattern 9011T prefix 011 ! dial-peer voice 911 pots trunkgroup outbound destination-pattern 911 forward-digits all ! dial-peer voice 9911 pots trunkgroup outbound description Emergency Call destination-pattern 9911 forward-digits 3 ! dial-peer voice 7 pots trunkgroup outbound description 7 Digit Local Out destination-pattern 9[2-9]......$ forward-digits 7 ! dial-peer voice 500 voip description Unity Express-Voicemail destination-pattern 1000 b2bua session protocol sipv2 session target ipv4:X.X.X.X incoming called-number . dtmf-relay sip-notify codec g711ulaw no vad ! ! voice service voip ip address trusted list no ip address trusted authenticate allow-connections sip to sip fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none sip bind control source-interface GigabitEthernet0/0 bind media source-interface GigabitEthernet0/0 registrar server expires max 1200 min 300 ! ! telephony-service authentication credential NAME PASSWORD url services http://X.X.X.X/voiceview/common/login.do url authentication http://X.X.X.X/CCMCIP/authenticate.asp time-zone 3 voicemail 1000 max-conferences 8 gain -6 web admin system name NAME password PASSWORD dn-webedit time-webedit transfer-system full-consult ! ... View more

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