I run reports daily at the end of the day to report to managers for stats within our call centers.What exactly, in a brief definition, does the following mean?Contacts HandledContacts AbandonedContacts DequeuedI understand Contacts Handled are calls ...

I am currently in the process of designing a setup that has me a little stumped.  Company A: - My current employerCompany B: - Another company to reside in our bldgSCENARIO:  My company will be leasing a desk to another company within one of our buil...

I currently have a Site 2 Site VPN Tunnel with a company where the destination Scheme is (Company A) 192.168.1.0 /24.  I now have a situation where I need to setup another VPN  connection to (Company B) 192.168.1.0 /24.  My side:Home Company:       1...

My company currently has a solution that was implemented approximately 6 months ago and has worked great until recently. We have a couple of sites that "all of a sudden" cannot fax us.  The strange thing is we can receive faxes from anyone else but t...

I have a new telephony system that was implemented yesterday with Cisco Call Managers / Unity / Contact Center, etc.We also have xMedius Faxing Solution as well.  In a nutshell, our overall calls appear to be working fine.  However, our xMedius faxes...