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- About richardbg
richardbg
Beginner
I am engineer who specalises in contact centre technologies.
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10-17-2010
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Created by
richardbg
in Contact Center
in Contact Center
11-23-2010
08:59 PM
11-23-2010
08:59 PM
I have had some problems with creating a new activity as an agent in EIM. This is for a new installation of Cisco EIM/WIM 4.3(1) integrated with UCCE 7.5. I have raised this with Cisco TAC. But they are still investigating. When I login as an integrated IPTA agent the 'New' button on the Inbox list pane is greyed out. Clicking on it does nothing. I am unable to create a new activity for an integrated user. There is no indication as to why it is not available. Receiving and replying to new inbound emails work fine. However when I login as a standalone agent the 'new' button is available in the Inbox list pane. And clicking on it works as expected. Should an integrated agent be able to create a new outbound email (activity) without replying to an existing one? Thanks, Richard
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Created by
richardbg
in Contact Center
in Contact Center
10-17-2010
10:09 PM
10-17-2010
10:09 PM
Thanks for your reply, The software compatibilty guide I looked up was dated 13 October 2010, so less than a week old. We did ask our contact at Cisco and their reply was to go with what the guide said. Although their implication was that it would probably work ok. However given time and cost constraints for the project, unfortunately we might have to go with 4.3(1) and consider a upgrade later. Cheers, Richard
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10-17-2010
06:34 PM
I am looking to install EIM/WIM for a customer with an exisiting UCCE 7.5 installation. Would really like to installed EIM/WIM 4.3(2) as it has support for IE 8. But... According to Cisco Unified Contact Center Enterprise (Unified CCE) Software Compatibility Guide only version 4.3(1) is compatible with UCCE 7.5. It seems that UCCE 8.0 is the only version that is compatible with 4.3(2). Has anyone tried EIM/WIM 4.3(2) with UCCE 7.5? Thanks, Richard
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Created by
richardbg
in Contact Center
11-23-2010
11-23-2010
I have had some problems with creating a new activity as an agent in
EIM. This is for a new installa...
10-17-2010
Thanks for your reply,The software compatibilty guide I looked up was
dated 13 October 2010, so less...
Public Statistics
| Date Registered | 10-17-2010 06:24 PM |
| Date Last Visited | 08-18-2017 03:57 AM |
| Total Messages Posted | 3 |
