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About egain_karthik
11-20-2020
egain_karthik
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Member since
03-16-2010
69
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13
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10
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Docoding Base64 encoded emails in EIM
Created by
egain_karthik
in
Contact Center
10-10-2012
10-10-2012
If it is visible on exchange than it would be an EIM problem since EIM parses the email from the mai...
EIM - In Agent console all buttons are disabled and the agent ca
Created by
egain_karthik
in
Contact Center
10-10-2012
10-10-2012
Ig agent gets a call and is interrupted then the buttons are disabled.
Re: UCCE 9 installation error - SQL Server Edition check failed
Created by
egain_karthik
in
Contact Center
08-27-2012
08-27-2012
Thank you. I got around this issue. I was not using the correct collation for SQL.I used SQL 2k8 R2 ...
EIM Integration to Push Content
Created by
egain_karthik
in
Contact Center
07-19-2012
07-19-2012
For 4 and 5 you would need to write some java code and use it as a custom rule to write to another s...
CUIM 4.3.1 installation error
Created by
egain_karthik
in
Contact Center
07-05-2012
07-05-2012
Two causes, one could be that port 1433 which is used is blocked or the instance is not listening on...
WEIM - Off Hours Chat Msg
Created by
egain_karthik
in
Contact Center
07-02-2012
07-02-2012
In the next release if ICM messaging for agent availability is made available it will be similar to ...
agent modifying SLA - Cisco EIM/WIM
Created by
egain_karthik
in
Contact Center
07-02-2012
07-02-2012
By removing the Edit Activity Action from Agent Role, agent will be prevented from making changes.
WEIM - Off Hours Chat Msg
Created by
egain_karthik
in
Contact Center
06-21-2012
06-21-2012
If entry point is standalone and no agents are available then this is displayed, in integrated you w...
CIM Email aliass
Created by
egain_karthik
in
Contact Center
06-06-2012
06-06-2012
You can use the classification node in the inbound email workflow and based on domain if it matches ...
CIM Email aliass
Created by
egain_karthik
in
Contact Center
05-29-2012
05-29-2012
If your requirement is for tracking and classification, you can easily achieve this by creating the ...
Re: Cisco EIM
Created by
egain_karthik
in
Contact Center
05-24-2012
05-24-2012
this is explained in the search guide posted above and attached is a doc.
Cisco EIM
Created by
egain_karthik
in
Contact Center
05-23-2012
05-23-2012
Yes the different tabs allow you to search by inbound, outbound, you can provide fields to be entere...
WIM Chat Slow but still connected
Created by
egain_karthik
in
Contact Center
05-23-2012
05-23-2012
Bandwidth for agent is at http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/...
Cisco EIM
Created by
egain_karthik
in
Contact Center
05-23-2012
05-23-2012
1.) Page 69 - http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_intera...
WEIM: archive job
Created by
egain_karthik
in
Contact Center
05-17-2012
05-17-2012
The job did not have any qualified activities or cases to archive hence completed but did not archiv...
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Public Statistics
Date Registered
03-16-2010
01:02 PM
Date Last Visited
11-20-2020
08:23 AM
Total Messages Posted
69
Total Helpful Votes Received
13
Helpful Votes Given To
User
Helpful Count
msivak
5
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Helpful Votes From
User
Helpful Count
lohjintiam
8
msivak
5
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