egain_karthik

If it is visible on exchange than it would be an EIM problem since EIM parses the email from the mai...

Ig agent gets a call and is interrupted then the buttons are disabled.

Thank you. I got around this issue. I was not using the correct collation for SQL.I used SQL 2k8 R2 ...

For 4 and 5 you would need to write some java code and use it as a custom rule to write to another s...

Two causes, one could be that port 1433 which is used is blocked or the instance is not listening on...

In the next release if ICM messaging for agent availability is made available it will be similar to ...

By removing the Edit Activity Action from Agent Role, agent will be prevented from making changes.

If entry point is standalone and no agents are available then this is displayed, in integrated you w...

You can use the classification node in the inbound email workflow and based on domain if it matches ...

If your requirement is for tracking and classification, you can easily achieve this by creating the ...