Hi All,One more on CSD. UCCE 7.5.10 with the Compatible version of CSDIn this environment only two of the Supervisor Desktop are not able to see the Agent State  as the Coloumn says "UNKNOWN" However agents are able to take calls Make themselves read...

The error occured while attempting to login to the tool.Followed the Cisco Recommendation below: The following has to be checked:- HTTP proxy server TCP port 6293 is blockedBoth checked, As the entire network uses Proxy Settings so added the UCCX Ser...