Noticed a new "initial" icon in the header (top left side) next to External phone # mask on 8845s (new deployment). This icon changes with the line text; can this be removed? What is it? Why is it there? Can it be changed to something else?
circl...
I have a customer where the agents are requesting a "CLOCK" (analog / digital) of the current system time to be displayed at all times in the Agents Finesse Desktop. Anyone doing something like or know where to start?
Is there a way to have the wrap-up code pull-down menu that is presented to Agent (within Finesse) to be customized rather than alphabetically? Something like most frequently used code are presented at the top of the list? Is the ordering ...
Customer has a Unity installation running on ver 7.0 (I know right ?!?) and I'm guessing that it was deployed in unified messaging mode - but how would I tell if it is vs. voicemail only mode? Their on-premise exchange server is going to be decommi...
Has anyone experienced where it seems to take FOREVER for a new gateway module to download the Credentials from the CPAM server when installing? I've had three separate installs in the past few weeks all running the same version (v1.3.1)...everythin...
What about re-configuring Unity from "unified messaging" to "voicemail only" - can this be done so that voicemails are now stored on the Unity Server, or would it be better to just rebuild this server as Unity Voicemail-only? Customer is decommissi...
Just getting through my first iPhone jabber deployment and I noticed the simultaneous ring issue too. I'm running the lastest Jabber client (9.1.1 ??) on IOS6.1 with CUCM 8.6/CUPS 8.6.4.I noticed that on the Cisco Dual-mode for iPhone device page, t...
!!! FIXED !!!Issue resolved - in the integration menu there's a check box that asks if the server is a Call Manager Express. I swear that was checked - maybe in the lab it was. Once this was checked and saved I restarted the unity server and all wa...
