About G_M

G_M · 04-13-2021

Hi All, Current UCCE Version 11.5 Any one have the steps to integrate / configure UniMRCP with UCCE and Call Studio?. Also Sample Call Studio IVR application using UniMRCP GDF plugin?

G_M · 04-05-2021

Hi All, Current UCCE version : 11.5 For self service IVR treatment alone Can I send call from CVP to External IVR solution like Twilo/Vonage and then return the call back to CVP for agent routing through ICM. If yes what are the wa...

G_M · 03-26-2021

Hi All, I am planning to implement AWS Lex bot integration with Cisco Call Studio (CVP). * Need your suggestion on how to do this? * Is there any connector needed like gRCP(Google Dialog flow) or Through RestAPI can this be achievable ? *...

G_M · 07-27-2017

I have to do reskilling for 1000+ agents in ICM configuration manager, is there any shortest way ? or can we achieve this through ConApi? ConAPI: is there way to use ConApi REST URL to access it via java?if so how can I ensuere that ConAPI service e...

G_M · 04-06-2021

I heard somewhere we can send as sip call to twilio/Vonage from CVP, then self-service will return the call with SIP header for ICM routing. But don't know how to implement it.

G_M · 03-30-2021

Hi Paul, Thank you, I have few queries.In UCCE environment UniMRCP can be used for both Agent Assist functionality(like google Agent Assist on Agent Desktop) and conversational IVR(Bot self service integration with Call Studio), Or its only for Call ...

G_M · 03-29-2021

Good one to know.What is SIS error means?

G_M · 03-26-2021

Hi,By using the below URL you can get The Cisco Unified CVP VXML Server is up and runningactiveCalls=truerunning;activeCalls=12;onHoldCalls=3URL: http://[DOMAIN][:PORT]/CVP/Server?probe=true

G_M · 07-28-2017

Hi David, I am Cisco IVR application developer, also having experience in java dynamic web application. So if I am get the right guidance and direction I can achieve this. So I can test in postman tool, the problem here is which credential I have t...

Member Since	‎07-27-2017 02:00 AM
Date Last Visited	‎03-27-2024 12:16 AM
Posts	11
Total Helpful Votes Received	21

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how to integrate UniMRCP with UCCE and CallStudio?

On UCCE environment Can we send the call to External contact center only for self service IVR treatment(Ex : Twilio/Vonage)

How to implement Cisco Call Studio/CVP to AWS Lex Bot communication

Question about ConApi and Bulk reskilling in UCCE envirionment?

Re: On UCCE environment Can we send the call to External contact center only for self service IVR treatment(Ex : Twilio/Vonage)

Re: How to implement Cisco Call Studio/CVP to AWS Lex Bot communication

Re: ignore star from digits capture

Re: VXML Licence and Apps Monitoring

Hi David,