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I am looking for documentation for pulling reporting data directly from UCCX as opposed to scheduled report exports in CUIC. Does anyone have a link to a doc or experience with setting this up?
The business wants to send voicemail messages en mass directly to customers mailbox, bypassing the phone call or any ringing. I believe this can only be done for mobile users and I know of a few 3rd party vendors who offer this as a paid service. C...
I have 2 main queues. The Call Center Sup's like to move agents in and out based on load etc. but the skilling process is cumbersome one agent at a time. I can go into assign skills and group them by resource group and just check the box next to ea...
I discovered this bug or one like it after upgrading to 11.5. I have performed the reboot workaround twice and am now performing it for a third time. So far, each time it fixes the issue for a day or two and then CDR's and CDR search both revert to...
I have a group in the office that does collections and need their external mask to be changed frequently as the end customer will frequently block them. Is there a way to randomize the outbound mask for SOME of my extensions but not necessarily all?
Don't you have to restart some services for it to "work" though? XCP Router and some others? Removing it from the managed list is only the first step. Federation won't work until services have been restarted.
if you read the body of my message, you see that neither of those are relevant. im not looking to be able to do this from an API perspective. I want to make it available to my call center supervisors. They aren't going to GET and PUT, nor would I ...
