I am looking for documentation for pulling reporting data directly from UCCX as opposed to scheduled report exports in CUIC.  Does anyone have a link to a doc or experience with setting this up?  

The business wants to send voicemail messages en mass directly to customers mailbox, bypassing the phone call or any ringing.  I believe this can only be done for mobile users and I know of a few 3rd party vendors who offer this as a paid service.  C...

I have 2 main queues.  The Call Center Sup's like to move agents in and out based on load etc. but the skilling process is cumbersome one agent at a time.  I can go into assign skills and group them by resource group and just check the box next to ea...

I discovered this bug or one like it after upgrading to 11.5.  I have performed the reboot workaround twice and am now performing it for a third time.  So far, each time it fixes the issue for a day or two and then CDR's and CDR search both revert to...

I have a group in the office that does collections and need their external mask to be changed frequently as the end customer will frequently block them.  Is there a way to randomize the outbound mask for SOME of my extensions but not necessarily all?