Hello,  I have a screen Pop setup for Agents.  It currently displays 2 items of information "Caller ID" of inbound call.  And on the script the call hits, what I fill in for Value next to "=Set".   Is there a way i can change the Pop up from showin...

Hello All,When i run this report, it shows all calls that are abandoned.  Is there a way to have the report only show the calls that were abandoned while in Queue?Most of my abandoned calls seem to occur during the Opening Greeting of the script or s...

Unified CCX Premium 5.0(2).Recently added a new Script with new prompts.  Working fine till I rebooted server.  The Prompts for the script Disappeared.So when a call goes into script you get canned voice "are you there, are you there?".  The Prompts ...

I have a 7911 Lobby phone.  How can I disable the "applications" button?CUCM 6.1

Hi All,I have 5 phones sharing one extension.I would like to see the status of each of those devices.I thought the BLF would do the trick...But, was not able to get it to work.How can I monitor devices and not extensions?CUCM 6.1    7961 devicesThank...