Everyone, we have a Cisco Prime Assurance 12.5 ( just went end-of-support/life) that we are trying to keep alive for a few more months. We have been using the ccmadmin account to connect to CUCM and it's been causing problems. Our IMP servers, using ...

Currently have 2 voicemail users using the Cisco PCA webtool to manage voicemails. We are finding navigating PCA with large mailboxes (many voicemails) cannot sort the new messages by date. In fact there is no option and the new messages are presente...

Need some assistance in troubleshooting an Agent Greeting (CVP 10.5) and running a C3900e VMXL gateway with Version 15.4(3)M3. No changes made on the system, agent greeting hasn't changed only re-recorded but and the Greeting message can suddenly sto...

I am querying the t_Termination_Call_Detail with the following query but I am trying to place a date range search, and conditions on the DigitsDialed (='14334'), Variable1 (XFR_Tier1). how do i modfiy this query so that I can have this daterange sear...

Everyone; Trying to run a query against the eGMasterDB from the past 12 months that would show the number of emails received by a specific email address. starting to look at the uncharted waters of EIM's egMasterDB schema guide and have no idea wher...