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Level 1
Member since ‎08-02-2012

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I have a directory number that is shared across multiple phones.  We're trying to send calls from specific numbers to voicemail.  I have a voicemail box set up, but when we test it nothing happens when pressing iDivert softkey button.  Doesn't iDiver...
All, We're looking at changing our PRI's over to SIP.  I understand there is licensing that we will have to purchase for the SIP trunks, but will we have to make and changes to our phone configurations?  Currently we use SCCP protocol...will we have ...
I have added a new directory number & I need to add it to one of our line groups.  Can someone point me the way?Callmanager 8.0Scott
I'm somewhat new to Cisco, so please bear with me a bit...I'm trying to create a new device profile & a new end user for one of our programs...these users use contact center as well.  Below are the steps I have followed.Found an available directory n...
Sirs,I have added a user with Supervisor, Agent, and reporting capabilities.  I have set her as the Primary Supervisor & she is also set as an available resource for her specific team.  However, when she logs into the supervisor client the drop down ...
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Member Since ‎08-02-2012 03:41 PM
Date Last Visited ‎04-15-2019 11:32 AM
Posts 12