I am working with a group with a large helpdesk for which we have defined "custom access control groups" and "roles" within user management. That been said many Help Desk Staff  continue to use the "Modify Button Item" for Add/Change/Delete lines on ...

I am interested to find out what others are doing in the community for Click to Dial options. As noted Cisco has dropped the Native Click to Dial a while ago (8.X) , given my customer is running 9.x and moving to 10.5.x this option would appear to be...

We have CUCM and CUC 9.1, both LDAP integrated - our issue is the fact the Voice Help Desk needs to wait at least the 6 hours after ( lowest setting in LDAP Directory Sync) a new AD User is created by the LDAP team before the Voice Help Desk can See ...

I am hoping someone out here has come across theis senerio and has been able to find a solution.The Problem:     I have a couple of customers now that have purchased CUPS 8.5 +, and we have deployed CUPC 8.5 clients as well as configured the CSF ( Ci...

We have a group of users set up with the Built in Barge, everything works the problem is that when someone initiates a Barge  into the shared line, the voice quality seriously degrades. On the phone that does the BARGE we can see the "RCVR Lost Packe...