Hi,I am trying to send account number to VXML application through ICM script. I am trying to use Call.BAAccountNumber variable to send to vxml application but it is not passing. On the same side if I pass some static calue for CLI to same set node it...
Hi,We are using Cisco ICM 7.5.9 with outbound option. We are running various campaigns. IVR Based and agent based. We want to give more priority to agent based campaigns over ivr based campaigns. We want agent to be in talking state as max as can. pl...
Hi,We are using CTIOS 7.5.9. I have added many entries in CTIOS server's registry for agent statistics and they are working fine. I am looking for Calls Offered to a agent in day. Is there any such value to be added in registry ?Regards,Hammad.
Hi,We have installed new CVP server and added it in CVP OAMP server. Call Server is running fine but it is not updating its status on OAMP and showing still down. We have also verified it by putting calls from gateways to this specific CVP server. Pl...
Hi,We have a requirement of 2 different MOH for same agent extension depending on differnt DNIS. Means CUCM should play different MOH based on type of call/skill group. What is the best possible way to achieve this ? Or do ICM/CTIOS 7.5.9 support mul...
Hi Shrish,Have tried the way you suggested. Its working now. Thanks!! Can you advise me if I can send more variables the way I am sending account number. As there are option to import customs fields into import rule. The requirement is to import lot...
Hi Shirish,Our call flow is like this:Dialer Ports --> CUCM --> Gateway -->CUCM --> CVP CallServer --> ICM -->VXML.We have created dialed numbers on ICM with CVP Routing Client and that Dialed number is hitting ICM Routing Script. Can we achieve the ...
Hi Bilal,Yes CUIC is the new tool that comes up with ICM 8.0. I have not used CUIC before but there must be lot of report templates under Agent and SkillGroup reports.Jesse has told you about reports that are being used in WebView. WebView is a repor...
