Is there a common ID key between UCCX DB and AQM ? I looked into both products database schema guide but seems like there’s no ID key linking the two. The only method of linking is on the caller/receiver numbers and timestamp. However, this isn’t alw...

Hi , I am keeping getting below alerts in RTMT UCCX 10.5 +++++ At Mon Jun 05 14:52:02 PDT 2017 on node uccx-pub; the following SyslogSeverityMatchFound events generated:  SeverityMatch : Critical MatchedEvent : Jun  5 14:51:26 uccx-pub local7 2 : 576...

Hi , I need help to calculate Average Work Time by CSQ. I am planing to create a custom report and add this extra field to out of box historical report - Contact Service Queue Activity Report.