About MASSIMILIANO MIRABELLO

MASSIMILIANO MIRABELLO · 10-14-2021

Hi,I'm trying to adapt the usage of the SayItSmart plugin in call studio to the it-IT locale.For example, when the tool plays a date it use the us format for the date (e.g. DDMMYYY 15051974 is played as 'May, the first, nineteen,seventy,four). I'd li...

MASSIMILIANO MIRABELLO · 04-21-2017

Hi all,on CCW tool I found I need to buy at least 5 rem licences 2400$ each. are there any lab (NFR/NPS) licenses I can order?are there any specific SKUs to add rem to an HCS-CC deployment?thanks in advance,Massimiliano

MASSIMILIANO MIRABELLO · 03-16-2015

Hi, in order to gain UCCE ATP recertification, I need to access the UCCE and CVP 10.0 TOI.The relative url https://communities.cisco.com/docs/DOC-37590 gives me an authorization error. How can I request authorization to the resource? Regards,Massimil...

MASSIMILIANO MIRABELLO · 03-04-2014

Hi All,I got an annoying problem with a CTI OS toolkit customization. I modified the Win32 sample (the standard client) by adding a button which opens a new form where the agent can perform an LDAP query and act transfers (both blind and call_consult...

MASSIMILIANO MIRABELLO · 11-17-2011

Hi all,i have a cisco h323 gw with 2 fxs phones connected to it. If a phone calls the othe using its internal number the call goes as expected, the terminating phone rings and the originating phone has its rinback tone. If I call a phone using a glo...

MASSIMILIANO MIRABELLO · 03-16-2015

Solved sending an email to atp_team@cisco.com and requesting access to the resource for my CCO ID. Regards,Massimiliano

MASSIMILIANO MIRABELLO · 03-04-2014

Unfortunately, the Cisco TAC already looked at the logs and found no difference.The only difference I could see is a 'GetObjectFromObjectID failed ..." message. But I could not understand what object can't be retrieved ...

MASSIMILIANO MIRABELLO · 03-04-2014

dlender ha scritto: A call getting stuck in the grid would seem to me that your code is sometimes not processing the end call event. My code simply invoke a transfer method on the CurrentCall object, the event processing is done by the session cla...

MASSIMILIANO MIRABELLO · 11-18-2011

The running configuration of the h323 gw is:!voice call send-alertvoice rtp send-recv!voice service voip fax protocol t38 ls-redundancy 0 hs-redundancy 0 fallback pass-through g711alaw h323 h225 h245-address on-connect h245 tunnel disable h245 cap...

MASSIMILIANO MIRABELLO · 09-02-2011

I tryed by changing the codec to g729a and calls don't disconnect any more.The issue should be related to media inactivity. There's any time out I can set?Here a log trace from the router:.-------------------------------------------------------------...

Member Since	‎09-03-2010 04:01 AM
Date Last Visited	‎10-19-2023 08:50 AM
Posts	18

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CVP Say It Smart plugin

REMNFR licences

Access to "UCCE and CVP 10.0 TOI"

Transferred Calls get stuck on grid

h323 GW->CUBE->GW call no ringback

Solved sending an email to

Re: Transferred Calls get stuck on grid

Re: Transferred Calls get stuck on grid

h323 GW->CUBE->GW call no ringback

Cisco IOS MTP drops calls after silence