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rowdygardner
‎04-08-2020

Beginner
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30 Helpful Vote
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20 Replies
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Member since ‎02-09-2013
83
Posts
35
Helpful
3
Solutions

Translation Pattern Volume Report

Created by in IP Telephony and Phones
05-21-2019
05-21-2019
CUCM 11.5.1.13901-3 I would like to report on the volume of incoming calls to our Cisco phone system...

Resume icon in Cisco Unified Workforce Optimization

Created by in Contact Center
12-09-2018
12-09-2018
Cisco Unified Workforce Optimization Quality Management (AQM) release 11.5When viewing the audio gra...

Re: You do not have any reports/folders issue CUIC

Created by in Contact Center
11-22-2018
11-22-2018
This could be a permissions problem. You will need to have an Administrator login to CUIC, go to the...

Re: Unified Intelligence Centre Report

Created by in Contact Center
11-22-2018
11-22-2018
You can run the "Contact Service Queue Activity Report by Interval Report", which will show you the ...

CUIC Filter on Undefined or Blank field

Created by in Contact Center
11-22-2018
11-22-2018
UCCX 11.6 Enhanced I've created a custom report based on the "Detailed Call by Call CCDR Report" whi...

Re: Increase Height For Finesse Recording Gadget

Created by in Contact Center
10-11-2018
10-11-2018
Yes you'll probably need to restart the "Cisco Finesse Tomcat" service after the change for it to ta...

Re: Increase Height For Finesse Recording Gadget

Created by in Contact Center
10-10-2018
10-10-2018
The Recording Gadget is configured on this line of the Desktop Layout XML: /3rdpartygadget/files/Rec...

Re: Increase Height For Finesse Recording Gadget

Created by in Contact Center
10-10-2018
10-10-2018
Hi Anish, Can you please provide your Desktop Layout XML that you are using to display the Finesse R...

Re: CUIC Date Format in scheduled reports

Created by in Contact Center
09-18-2018
09-18-2018
This bug is similar to the problem i'm experiencing. But i'm scheduling it to send via email rather ...

Re: CUIC "Only Thresholds" default to On

Created by in Contact Center
09-17-2018
09-17-2018
The field does not appear on the filter screen. we are running “enhanced licensing” which doesn’t gi...

Re: Cuic reporting issue

Created by in Contact Center
09-09-2018
09-09-2018
32761 is not ready reason code "Agent received non-ACD call" 32762 is not ready reason code "Agent w...

Re: How to announce date in UCCX 11.6 in YYYYMMDD format.

Created by in Contact Center
09-09-2018
09-09-2018
Please provide the solution so that other people with the same problem know what to do.

CUIC "Only Thresholds" default to On

Created by in Contact Center
09-09-2018
09-09-2018
UCCX 11.6.1 When I run a report in CUIC 11.6.1 and have the results displayed, a toggle at the top c...

CUIC Date Format in scheduled reports

Created by in Contact Center
09-09-2018
09-09-2018
We recently upgraded from UCCX 10.6 to UCCX 11.6.1 If I run a report in CUIC, it shows the dates in ...

Re: Export List of Directory Numbers

Created by in Unified Communications Infrastructure
07-15-2018
07-15-2018
This was done via a broswer
Public Statistics
Date Registered ‎02-09-2013 12:24 AM
Date Last Visited ‎04-08-2020 12:57 AM
Total Messages Posted 83
Total Helpful Votes Received 35
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