“Useful Links” is located near the top of the left navigation panel in the Smart Net Total Care portal as shown below:   Once on the Useful Links page, you’ll see a link to the How-to Videos, as shown below.   That link takes you to the access si...

An import file will be rejected at the time of import if any of the following conditions exist:The number of headers is not the same as documented in the sample file.The name of the headers is not the same as documented in the sample file.The order o...