I indeed uninstalled and reinstalled the RTMT, but the issue is still there. Calls show up when collected using trace collection, but real-time date do not show them. By the way, this seems to affect only calls processed by one of our subscriber serv...

I can confirm that this bug is still there in version 11.5.1.12900-21, even though it is listed as one of the fixed releases.

Hi Tibor, Did you ever get this answered?

Yes, phone firmware upgrades can be performed on phones that are connected via VPN. 

We are facing a similar issue where some users have secondary AD accounts which they used to use in order to manage multiple phones for BCP purposes. With the enabling of SSO they are no longer able to login to Self Care Portal as a different user th...