Geoffrey Thomas
Member since ‎04-30-2013

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According to all the documentation, an agent cannot make an outbound call using their agent desktop softphone while in "Ready" state - makes sense.There is no reference to this limitation if the agent is in Wrap-up.  Now, out of the box, the "make ca...
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Member Since ‎04-30-2013 01:36 PM
Date Last Visited ‎08-18-2017 04:00 AM
Posts 4