Good afternoon Cisco Community!I'm trying to answer a fairly basic question that came up today and it has me slightly puzzled as well. In Historical Reports under Agent Call Summary Report there are the fields "Outbound on IPCC" and "Outbound on Non-...

Good morning!I work in a 100% cisco environment. At each of our 11 location we have a cisco router and switch routing traffic between our MPLS WAN.I am currently researching how to set up a fail-over for our WAN utilizing some extra DSL lines we have...