Thank Acevirgil. I wil work on getting the xstatus info. I will mention this in case it helps. I had...

Thanks for the suggestions Shawn. The codec is 7.3.2. It was upgraded about three months ago and the...

Hi, I have a Precision HD 12X camera that recently stopped working. When powered up it doesn't go th...

Thank you Wayne. I have another question for clarification. The deployment guide on page 70 under th...

Hi,In a deployment consisting of SX20s with multisite, VCS 8.X with the Microsoft interoperability o...

Thank you Wayne for the response. I'm using FW6.1 on the VCS, is the bug present in that version?

Hello, I have an SX20 (TC7.0.2) where after about 2 hours of being in a call the unit does not displ...

As turns out the unit needed to be replaced.

Hello, I have an SX20 that periodically experiences video failures. During calls remote locations th...

Kenneth, If I am not connecting the camera is a Y cable needed? The API guide notes that a straight ...

Thanks for the suggestions. I tried connecting directly to the as suggested but was unsuccessful. I ...

Hello,I have a C20 whose network port doesn't appear to be working. There are no blinking lights on ...

Hello,I thought I would post another update. I tried swapping what is the camera and presentation in...

Hi,I have tried connecting the SX20 to output 1 without connecting anything to outputs 2 and 3 but i...

Thanks for you help. The splitter is a Gefen EXT-HDMI1.3-143. I'm note sure if this helps any but th...