Hi, I have a Precision HD 12X  camera that recently stopped working.  When powered up it doesn't go through its normal process where the camera moves to a default position.  When connected to a codec it is not recognized and  when connected directly ...

Hi,In a deployment consisting of SX20s with multisite, VCS 8.X with the Microsoft interoperability option key and TMS 14.X, can calls with two or more Lync clients be hosted on an SX20 or is a TP server or MCU needed?  On the flip side can a SX20 joi...

Hello, I have an SX20 (TC7.0.2) where after about 2 hours of being in a call the unit does not display video.  There is no incoming video or selfview, the screen just displays a grey image.  Audio still remains when the video is lost however.  Ending...

Hello, I have an SX20 that periodically experiences video failures.  During calls remote locations that are viewing video from the SX20 will see either a partial or full green screen.  This lasts for about a second each time and happens periodically....

Hello,I have a C20 whose network port doesn't appear to be working.  There are no blinking lights on the port itself and "No LAN" is displayed under system information.  There is also a steady read light on the front of the unit.  Does this sound lik...