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Balasenthil Rajasehar
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1 Helpful Vote
10 Replies
5 Replies
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Member since ‎07-28-2010
29
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3
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0
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Re: Post Call Survey - UCCX with Cisco AQM

Created by in Contact Center
02-19-2019
02-19-2019
Thank you for the response. I am trying with the Post Call Survey API. I am trying using the "Make R...

Post Call Survey - UCCX with Cisco AQM

Created by in Contact Center
02-05-2019
02-05-2019
We are trying to have a post call survey script to capture the customer feedback and then populate t...

Re: Calabrio - post call survey

Created by in Contact Center
09-24-2018
09-24-2018
Hello Christian, Were you able to complete this requirement? We have a similar request from our cust...

Re: It's calabrio's package

Created by in Contact Center
07-24-2018
07-24-2018
Hello Chrisitian, We have a similar request from customer and are trying to find answers to the same...

Re: Build archiving Social Miner API

Created by in Contact Center
06-09-2017
06-09-2017
Hello Nagendra,Hope you are doing good. I tried using the python script (installed Python 2.7, PIP a...

UCCX 10.5 || Web Chat Time of Day Routing

Created by in Contact Center
01-29-2017
01-29-2017
Customer is trying to implement Click to chat feature with UCCX 10.5 and Social Miner 10.5; I have f...

Good that the LDAP issue is

Created by in IP Telephony and Phones
04-23-2015
04-23-2015
Good that the LDAP issue is resolved now (Please rate my post if it helped you :) )Issue related to ...

Good that the LDAP issue is

Created by in IP Telephony and Phones
04-23-2015
04-23-2015
Good that the LDAP issue is resolved now (Please rate my post if it helped you :) )Issue related to ...

Hello Wilson,Well, the LDAP

Created by in IP Telephony and Phones
04-23-2015
04-23-2015
Hello Wilson,Well, the LDAP is nothing but your UCCX server, which receives the authentication/sync ...

Probably you can check the

Created by in IP Telephony and Phones
04-22-2015
04-22-2015
Probably you can check the LDAP host address in supervisor/agent .dbg file.Open the debug file in no...

Re: Trying to Find the Agent State (Ready or Not Ready) from UCCX Script

Created by in Contact Center
08-27-2014
08-27-2014
Thanks for the reply Sridhcha.In script editor, Get Reporting step (Under ACD branch) has Resource I...

Trying to Find the Agent State (Ready or Not Ready) from UCCX Script

Created by in Contact Center
08-06-2014
08-06-2014
Hello all,I am trying to implement sticky agent call flow (connecting the caller back to the same ag...

Accessing Historical Data from UCCX Script editor

Created by in Contact Center
06-18-2014
06-18-2014
How Can i use the UCCX DB values in Script? For instance, i would like to access the UCCX Informix D...

Re: UCCX 8.5 : To Find unit, Organisation details post installat

Created by in Contact Center
02-14-2014
02-14-2014
Awesome Thanks much for the quick response ... Issue resolved.ThanksBala.

Re: UCCX 8.5 : To Find unit, Organisation details post installat

Created by in Contact Center
02-14-2014
02-14-2014
Thanks Anthony.But we have given a wrong data for OU while installating the subscriber. is there a w...
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Date Registered ‎07-28-2010 07:19 AM
Date Last Visited ‎03-01-2021 09:29 AM
Total Messages Posted 29
Total Helpful Votes Received 3
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