Any one out there have any good docs on upgrading QM/WFM servers from 11x to 11.5 (latest)?   I am reviewing documentation on cisco.com https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_11_5...

I had a functional finesse environment and after installing licensing realized that I could not longer get into finesse. After noticing that the service was not running and not activated I attempted to activate.  Then go this error: admin:utils uccx ...

Hello:I am working on an integration for a client in China that has an E1 PRI with China Telecom.  Getting technical information from those guys is next to impossible...a task made more difficult because I do not speak Mandarin.  Anyway, I am having ...

I have had to replicate the entire menu structure in our call script to support english and spanish prompts. I am certain that there is a more efficient way where I can conditionally play different prompts depending on a boolean or by using the buil...