When trying to listen to a recording in QM i get the following error "PLYR2000 Error playing the file. Try again or contact your Monitoring and Recording Administrator". ...
I get the following message when i try to log into CAD "An extension on the agent phone is shared with one or more other devices. The configuration is not supported" I apprciate any help. Thanks,
I have an agent, when in the ready state and they get a call on their private line and don't answer it, it puts them in the not ready state with the reason code (ring no answer). The agent has to put themselves back into the ready ...