We are planning to Implement Attendant console in our organisation. We have 4 Cisco clusters with 2 clusters currently running in 8.6 version and rest in 7.2 version.  Soon we will upgrade all clusters to 8.6 . My query .can we integrate 1 attendant ...

Hi All, We have a requirement wherein we need to transfer the ICM Agent ID as a variable to CVP.The scenario is 1. The calls hits the script and after the IVR process it transferred to the Agent . Here we apply a new IVR for customer satisfaction.2. ...

Hi,whether cucm 8.0.3 support conference when codec is g.729.In earlier versions of CUCM  I know that conference is supported only in G.711 codec.If it is not supported in 8.0.3 , whether we have an alternate solution. Scenario.This is a contact cent...