About Ravindra Adhav

Ravindra Adhav · 04-29-2016

Hi, I am sending datetime in following format to ICM routing script as call variable. Call Variable 1: 2016-04-29 22:30:00 I want compare this date in IF with current system datetime in ICM routing script and based on result decide further routing o...

Ravindra Adhav · 03-18-2016

Hi, I have UCCE 11, CUCM 9 and Finesse 11. I am trying to setup Mobile Agent so that Agent can use his/her mobile phone to login to Finnese. I have configured everything as per following guide. http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_...

Ravindra Adhav · 03-17-2016

Hi, We have finesse installed in our n/w with external URL access. Problem is that for finesse login we need to have CUCM agent extension but outside our network we cannot have CUCM agent extension running. Someone told me that installing VCS expres...

Ravindra Adhav · 05-04-2016

Thank you Chintan and Shalid. Good inputs, I will try these in my script and post final update

Ravindra Adhav · 10-15-2013

Yes by default there is no restriction. You will have to check inbound workflow logic and logs to identify reason for this exception queue routing issue

Ravindra Adhav · 10-15-2013

Hi Santiago,It should not matter if incoming alias is in cc or to field. Reason for activity routing to exception queue should be different. This will need more analysis of the eg_log_servername_rules-process log for that time. can you open a SR with...

Ravindra Adhav · 08-01-2013

For installing web server in DMZ or installing in n/w and then moving to DMZ, you can refer regular web server install document. And with web server in DMZ external users won't have direct access to any CIM servers except Web server so I dont think a...

Ravindra Adhav · 08-01-2013

In a typical installation where agents using Cisco Interaction Manager could be spread across multiple locations, the load balancer, along with the Cisco Interaction Manager web servers, may be deployed in a DMZ. This is a required deployment for Uni...

Member Since	‎08-21-2012 02:54 PM
Date Last Visited	‎08-18-2017 04:00 AM
Posts	45
Total Helpful Votes Received	10

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How to compare datetime in ICM script with current datetime

Issue with Mobile Agent login

Connect Jabber client from internet to CUCM via VCS expressway

Thank you Chintan and Shalid.

EIM exception queue

EIM exception queue

Web Interaction Manager (WIM) with reverse proxy

Web Interaction Manager (WIM) with reverse proxy