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About Ravindra Adhav
08-18-2017
Ravindra Adhav
Beginner
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Member since
08-21-2012
45
Posts
10
Helpful
5
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Put Auto Pushed back emails ahead in queue
Created by
Ravindra Adhav
in
Unified Communications Infrastructure
09-20-2016
09-20-2016
This questions is for EIMWIM integrated with UCCE. Emails in EIMWIM come in queue, New task request ...
Thank you Chintan and Shalid.
Created by
Ravindra Adhav
in
Contact Center
05-04-2016
05-04-2016
Thank you Chintan and Shalid. Good inputs, I will try these in my script and post final update
How to compare datetime in ICM script with current datetime
Created by
Ravindra Adhav
in
Contact Center
04-29-2016
04-29-2016
Hi, I am sending datetime in following format to ICM routing script as call variable. Call Variable ...
Issue with Mobile Agent login
Created by
Ravindra Adhav
in
Contact Center
03-18-2016
03-18-2016
Hi, I have UCCE 11, CUCM 9 and Finesse 11. I am trying to setup Mobile Agent so that Agent can use h...
Connect Jabber client from internet to CUCM via VCS expressway
Created by
Ravindra Adhav
in
Collaboration Applications
03-17-2016
03-17-2016
Hi, We have finesse installed in our n/w with external URL access. Problem is that for finesse login...
EIM exception queue
Created by
Ravindra Adhav
in
Contact Center
10-15-2013
10-15-2013
Yes by default there is no restriction. You will have to check inbound workflow logic and logs to id...
EIM exception queue
Created by
Ravindra Adhav
in
Contact Center
10-15-2013
10-15-2013
Hi Santiago,It should not matter if incoming alias is in cc or to field. Reason for activity routing...
Web Interaction Manager (WIM) with reverse proxy
Created by
Ravindra Adhav
in
Contact Center
08-01-2013
08-01-2013
For installing web server in DMZ or installing in n/w and then moving to DMZ, you can refer regular ...
Web Interaction Manager (WIM) with reverse proxy
Created by
Ravindra Adhav
in
Contact Center
08-01-2013
08-01-2013
In a typical installation where agents using Cisco Interaction Manager could be spread across multip...
EIM/WIM & Social Minner
Created by
Ravindra Adhav
in
Contact Center
07-29-2013
07-29-2013
Hi, I am Ravindra from eGain Support team. We provide support to EIM WIM customer issues through TAC...
CIM WIM/EIM sql templates for developing custom reports
Created by
Ravindra Adhav
in
Contact Center
05-15-2013
05-15-2013
In CIM you can find tables including "_SMY" in their name in reportsDB are holding the reports Data....
Re: EIM 4.41 - Email From Address
Created by
Ravindra Adhav
in
Contact Center
05-09-2013
05-09-2013
Modify object node cannot modify the from address. Using Create object and completing old email is t...
EIM version 9.0 Post installation error
Created by
Ravindra Adhav
in
Contact Center
05-09-2013
05-09-2013
Though you see Cisco service is running Jboss is not fully functional with application deployed. Tha...
Changing Permissions in Cisco EIM
Created by
Ravindra Adhav
in
Contact Center
03-26-2013
03-26-2013
Can you send a TAC case with all these details?
AHT per whole group or Campaign report
Created by
Ravindra Adhav
in
Contact Center
02-27-2013
02-27-2013
Hi Bryan,You are right. Its my mistake I didn't looked it up correctly. Yeah it looks like no report...
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Public Statistics
Date Registered
08-21-2012
02:54 PM
Date Last Visited
08-18-2017
04:00 AM
Total Messages Posted
45
Total Helpful Votes Received
10
Helpful Votes From
User
Helpful Count
patcharamet.p
5
lohjintiam
5
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