Hello, Can someone tell me what would get priority queuing first?  I have a team that will be answering multiple queues.  However, I want Q1 to have first priority and Q2 to have second priority and all others queues will fall be next in line.   Right now have for Q1.  My question is if I want to add Q2 will I do the same thing and change the Assign: number to a higher or lower number?   Thanks for any help. ... View more

Hello, I have a depart that wants the caller to hear what number they are.  They are hoping to illimate abandons.  Any help would be appreciated.  Also, can we add ringback in the script for callers to hear. Thanks in advance for your help.                   ... View more

Hello, I'm on UCCX 8.5 and my supervisor would like to add a statement to the call so callers no they are getting ready to be answered by an agent.  She thinks this will help with abandons.  She wants to add": (Your call is now being transferred to an agent or may ringing) at least they now there call is getting ready to be answered. Thank you for your help.              ... View more

Hello, I could you some help figure this scenario out.  Any help would be appreciated. I running UCCX 8.5 and in my script  I have and if statement.                   1. Ex:  IF (position in Queue >3) Then      True:           session = Get Contact Info           Set Session Info           Set Enterprise Call Info           Dequeues to outsite number. So the problem is if the 4th caller calls the queue the call is sent to the dequeue number and the hold time is short. My supervisor states thats unfair considering those 3 callers have been holding for awhile. 2.  This is what I would like to do.      True:  Can we look at the 3 calls and send the longest holding call to the Dequeue step. I would greatly appreciate if someone could help me with this. Thank you in advance for your help ... View more