Hi there, Please try getting the output for:utils dbreplication runtimestateutils diagnose testMelina J.

Hi There, -Was it working before?-What was the last change that you made before it stop working?-How many servers do you have? -Please try checking the dbreplication: utils dbreplication runtimestate-Is Unity running on Windows or linux? Full version...

Hi Hermman, -What is the call flow for this call? -What is the AA that you have set? Is there any UCCX in the picture or is there a Unity Call Handler?-What is the CallManager version?Melina J.