I have downloaded and expanded all the available visios on the http://www.cisco.com/en/US/products/hw/prod_cat_visios.html  but there is a lot of outdated material, especially in the routers. I am looking for VWIC3 stencils and they all have old HWIC,VIC and VIC2 cards. Is there a location that has all the available cards that I missed? ... View more

  Customer has valid ESW/UCSS contracts on CUCM-UWL-BE. In following the ordering guide the starter bundle makes sense but the 9x3 migration does not. Being new to Cisco products,  it was my understanding that those contracts would allow them to migrate the licenses as well doing a BE to BE migration. The ordering guide (Section 4.7) specifies steps for BE5K migration to BE6K and CMExpress but nothing for someone coming from standard BE Call Manager. Version:  6.1.2.1000-13 | Business Edition. Is there a seperate process for those migrations? ... View more

  Pardon the simplicity of the question but we had a question arise that I am unable to find a solution in previous posts or in guides and I am not a programmer.  Customer wrote their scritping for UCCX 7 in Java because they had requirements for mutiple input variables being sent to a stored procedure  then returing multiple variables. Does version 8.X now support the multiple variables?           ... View more