Hi All,I am in the middle of the migration from CUCM 7.1.3 on MCS to 8.6.2 on UCS, based on my research I must:1- Upgrade 7.1.3 to 8.6.2 on the MCS ( Publisher), then udo  DRS and get the backup.at this point Phones working fine, but subs arestill 7....

Hi,We have upgraded from IPCC to Cisco CCX. 7.0(1)SR05_Build504. When i run report Contact Service Queue Service Level Priority Summary Report the Service level is set to 5 Seconds. How can i change this to 20 Seconds.I have searched around and found...