Hi, Is it possible to configure the outbound dialer so that when we have a list of customers from a different countries, the outbound dialer selects an Agents who has a skill for that specific country for language purpose? Thanks,Nizar
Dears,One of our customer recently upgraded their CUCM from version 4 to version 8.5. And after the upgrade "Conference" button on Cisco Conference Station 7936 is not active, we have tried three more conference stations 7936 and all of them have sam...
Hello,One of our customer wants to upgrade their CUCM servers to 9.0 version on UCS.Their current callmanagers version is 6.1(4) running on HP DL380-G5 servers. I have checked that we can do direct upgrade to 9.0 using bridged upgrade procedure, usin...
Hello,I have one audio issue with our SIP trunk through the CUBE. The problem is that we have two interface in our CUBE one for signaling and one for RTP, and during the call setup our CUBE is sending the signaling interface IP address as media addre...
Out PSTN will provide us two ethernet connection one for signaling only and the other for voice traffic ony( media). Is the bellow configuration correct for this to work?Config example:int g0/0description connected to LANip add 192.168.1.1 255.255.25...
Hi Chintan, Thanks for your reply. But what if the dialing list contains mixed customers, lets say Spanish, English and french. Can we achieve same as above by differentiating using country code?I need the UCCE to know if this number country code is ...
Hello,The phone Firmware is : CMTERM_7936.3-3-20-0I have tried with newer firmware also but no luck. Kindly find a screenshot for phone webpage that shows a firmware version.Do you think the phone is defected? I have tested the button itself with oth...