Hello,
Can anyone help here with below detail:
SQL Query for UCCE Agent/AgentTeam/SkillGroup Status's COMPLETE details (like Login, Ready, Talking, Reserved, Not-Ready, Logout...etc)??
Thanks
Khurshid Ali
Can someone help me with the SQL query, which would give result of total unused ADMIN SCRIPTs for past few months?? (not the routing scripts)Thanks in advance for your help n concern..!!
Thanks [@Omar.Deen] ,
This query is to check for only Real Time users.
I am looking for Query, which can give COMPLETE ACTIVITY on CTI OS of user's whole day activity, since he/she came office(login) till he left (final logout).
Hope I am understood...
Thanks Senthil for your time and concern.I have run that query, but it only gives report for ROUTING SCRIPTs and NOT ADMIN-SCRIPTs(It shows that, NO Admin scripts has got call ever).So, that is not working. Any other way??