I just unboxed a new 3925 V-Sec. I've tried admin/admin, Cisco/Cisco, admin/blank, cisco/cisco, admin/cisco, you name it; nothing on my list worked. Any ideas? Thanks Roy

We are in the process of deploying about 40 of these units throughout our network. Somewhere between 30 and 50% are not able to find the uplink address and reachable gateway right out of the box. I get one that gets to a boot> prompt and goes no furt...

WE have 3 Call Managers; 2 at our Main Office and 1 at a remote location. We have 3925 gateways containing a PRI circuit at our Main and a 3945 at the remote that contains 2 PRI circuits. We've done failover tests in the past but we recently did one ...

Once an agent has been placed in the inactive agent list. Is there any way to make that agent active without deleting and rebuilding him in Call Center?ThanksRoy

We use Contact Center for our Helpdesk. When calls come in, they always seem to land on the same guys desk first if he is not on the phone. If he's idle, calls always seem to go to him first even when there are two other available support personnel. ...