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lharris310
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About lharris310
08-19-2020
lharris310
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02-16-2006
42
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Using HTTP to provide customer account info
Created by
lharris310
in
Contact Center
07-02-2012
07-02-2012
Hello all,I have a requirement where the customer has an existing IVR where Lotus Agents provides cu...
Re: CCX Passing variable from one script to another
Created by
lharris310
in
Contact Center
06-27-2012
06-27-2012
Hi Anthony,I believe I spoke too soon, I was able to get it to work once I populated the Set Session...
Re: CCX Passing variable from one script to another
Created by
lharris310
in
Contact Center
06-27-2012
06-27-2012
Hi Anthony,I reviewed the POST you recommended, and I configured a simple script replicating the log...
Re: CCX Passing variable from one script to another
Created by
lharris310
in
Contact Center
06-27-2012
06-27-2012
Hi Anthony,First off thanks for replying, I find your POST quite helpful. I reviewed the previous PO...
CCX Passing variable from one script to another
Created by
lharris310
in
Contact Center
06-26-2012
06-26-2012
Hi all,I have a scenario where the caller is prompted to enter his/her order number in one script an...
Script fails after upgrade from 4.x to 8.5(1)
Created by
lharris310
in
Contact Center
06-19-2012
06-19-2012
Hi all,While working with TAC I discovered that my original script was hitting the following bug (CS...
Script fails after upgrade from 4.x to 8.5(1)
Created by
lharris310
in
Contact Center
06-19-2012
06-19-2012
FYI,After upgrading from IPCCx 4.x to UCCx 8.5(1) one of my scripts is no longer working (see attach...
Re: CCX Reporting
Created by
lharris310
in
Contact Center
06-19-2012
06-19-2012
Hi All, First off, thanks to everyone who replied, your input was greatlly appreciated. I was able t...
Re: CCX Reporting
Created by
lharris310
in
Contact Center
06-11-2012
06-11-2012
Hello all, I appreciate the recommendations received thus far; however, the set contact step may pro...
Re: CCX Reporting
Created by
lharris310
in
Contact Center
06-06-2012
06-06-2012
Hi Aaron, I really appreciate your input on this issue. I do understand the logic; however, when i a...
Re: CCX Reporting
Created by
lharris310
in
Contact Center
06-06-2012
06-06-2012
Hi Aaron,Thanks for your response. The reason I asked for a sample/example script detailing the Set ...
Re: CCX Reporting
Created by
lharris310
in
Contact Center
06-05-2012
06-05-2012
Does anyone happen to have a sample script detailing how to use the Set Enterprise Call step to defi...
Re: CCX Reporting
Created by
lharris310
in
Contact Center
06-01-2012
06-01-2012
Hi Andrew, by any chance do you happen to have a sample script you can provide detailing the steps y...
Re: CCX Reporting
Created by
lharris310
in
Contact Center
06-01-2012
06-01-2012
Hi Andrew, again thanks for all your input. I uploaded the script I sent to you and made a few test ...
Re: CCX Reporting
Created by
lharris310
in
Contact Center
06-01-2012
06-01-2012
Thanks for the input Geoff but unfortunately there is no access to any external database. Andrew jus...
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Public Statistics
Date Registered
02-16-2006
12:52 PM
Date Last Visited
08-19-2020
12:04 AM
Total Messages Posted
42
Helpful Votes Given To
User
Helpful Count
Ayodeji Okanlawon
5
Clifford McGlamry
5
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