lharris310

lharris310 · 07-02-2012

Hello all,I have a requirement where the customer has an existing IVR where Lotus Agents provides cu...

lharris310 · 06-27-2012

Hi Anthony,I believe I spoke too soon, I was able to get it to work once I populated the Set Session...

lharris310 · 06-27-2012

Hi Anthony,I reviewed the POST you recommended, and I configured a simple script replicating the log...

lharris310 · 06-27-2012

Hi Anthony,First off thanks for replying, I find your POST quite helpful. I reviewed the previous PO...

lharris310 · 06-26-2012

Hi all,I have a scenario where the caller is prompted to enter his/her order number in one script an...

lharris310 · 06-19-2012

Hi all,While working with TAC I discovered that my original script was hitting the following bug (CS...

lharris310 · 06-19-2012

FYI,After upgrading from IPCCx 4.x to UCCx 8.5(1) one of my scripts is no longer working (see attach...

lharris310 · 06-19-2012

Hi All, First off, thanks to everyone who replied, your input was greatlly appreciated. I was able t...

lharris310 · 06-11-2012

Hello all, I appreciate the recommendations received thus far; however, the set contact step may pro...

lharris310 · 06-06-2012

Hi Aaron, I really appreciate your input on this issue. I do understand the logic; however, when i a...

lharris310 · 06-06-2012

Hi Aaron,Thanks for your response. The reason I asked for a sample/example script detailing the Set ...

lharris310 · 06-05-2012

Does anyone happen to have a sample script detailing how to use the Set Enterprise Call step to defi...

lharris310 · 06-01-2012

Hi Andrew, by any chance do you happen to have a sample script you can provide detailing the steps y...

lharris310 · 06-01-2012

Hi Andrew, again thanks for all your input. I uploaded the script I sent to you and made a few test ...

lharris310 · 06-01-2012

Thanks for the input Geoff but unfortunately there is no access to any external database. Andrew jus...

Using HTTP to provide customer account info