About lharris310

lharris310 · 07-02-2012

Hello all,I have a requirement where the customer has an existing IVR where Lotus Agents provides customer account information via HTTP repsonses. I have been tasked to build a ccx script which request customer to enter account number and zip code. F...

lharris310 · 06-26-2012

Hi all,I have a scenario where the caller is prompted to enter his/her order number in one script and this information in stored in a variable 'strOrderNumber'. The IVR tree presents the callers with options that could route them to another script wh...

lharris310 · 06-19-2012

FYI,After upgrading from IPCCx 4.x to UCCx 8.5(1) one of my scripts is no longer working (see attached script). I reviewed the errors received and made some changes to the script (see add'l attached script). While the revised script no longer produce...

lharris310 · 07-21-2011

Has anyone been able to successfully configure a Datasource with a SQL 2005 server. My 'Test Connection' fails everytime and I can't figure out why. I opened a Cisco TAC case and the TAC engineer told me that the UCCX server needs to have a domain co...

lharris310 · 07-20-2011

Does CAD store agent information locally on the client pc (i.e., Agent ID or Extension stored locally in an .ini file)? I would like to be able to pull the agent ID or extension and pass that information over to another application for automatic auth...

lharris310 · 06-27-2012

Hi Anthony,I believe I spoke too soon, I was able to get it to work once I populated the Set Session Info Step 'Context' tab attributes. Now I'll try to see if i can get the data to appear in the other script after the call is redirected.

lharris310 · 06-27-2012

Hi Anthony,I reviewed the POST you recommended, and I configured a simple script replicating the logic you used on your sample script; however, I cannot get the Session to return a value (I keep receiving a 'null' value). Can you take a look a the sa...

lharris310 · 06-27-2012

Hi Anthony,First off thanks for replying, I find your POST quite helpful. I reviewed the previous POST you referenced and attempted to implement the logic; however, I don't believe I am doing this corretly (see attached script). Here's a brief summar...

lharris310 · 06-19-2012

Hi all,While working with TAC I discovered that my original script was hitting the following bug (CSCti89552):http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCti89552This only confirms that I was on t...

lharris310 · 04-25-2012

I am currently experiencing Calls being dequeued within my IVR script; however, based on the report description for calls dequeued, "call dequeued via the dequeue step + calls handled by workflow script + calls handled by another CSQ." For this par...

Member Since	‎02-16-2006 12:52 PM
Date Last Visited	‎08-19-2020 12:04 AM
Posts	42

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User Activity

Using HTTP to provide customer account info

CCX Passing variable from one script to another

Script fails after upgrade from 4.x to 8.5(1)

UCCX 8.x JDBC URL

CAD Question

Re: CCX Passing variable from one script to another

Re: CCX Passing variable from one script to another

Re: CCX Passing variable from one script to another

Script fails after upgrade from 4.x to 8.5(1)

Contact Service Queue Activity Report (by CSQ)