Hi Current environment  provide interop to Microsoft enviroment SfB TMS 15.5 / TMSXE 5.5 CMS latest 2.2 350 Cisco EP's MX /SX Meetings to be booked using Skype Meetings in outlook Meetings will be hosted on AVMCU Can automatic connect be used to ...

How do we bulk add and update the mobile Identity Field for Dual mode phonesAs below when you click on mobile Identity it opens window "Mobile Identity Configuration" Really need to know how to bulk create and associate the Mobile Identity to dual mo...

 If we want to upgrade UCCX 8.5.1 running on ESXi host version 4.1 to UCCX. What are the steps as docwiki says UCCX 10 requires at lease ESXi 5.1http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_Unified_Contact_Center_Express Do we shut down all...

Hi,UCCX 9We have scenario whereby callers are asked if they want to be called back. If YesThey enter their phone number and the called is queued and they get a call back when agent becomes available. The issue - some customers complaining that they a...