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TXG
‎11-18-2020
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10 Helpful Vote
5 Replies
CCP Member
1 Helpful Vote
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Member since ‎05-20-2013
15
Posts
15
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0
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Re: UCCX CUIC live data question

Created by in Contact Center
11-06-2020
11-06-2020
I found the answer >>> https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-int...

UCCX CUIC live data question

Created by in Contact Center
11-06-2020
11-06-2020
Is there a way to see which user is using live data reports in CUIC either through the CLI or the we...

Re: intermittent busy signal issue calling 8961 telephones

Created by in IP Telephony and Phones
11-05-2020
11-05-2020
Though this post is a little late I've found this with CUCM 11.5 (5) and firmware version sip8961.9-...

Re: UCCX engine and Finesse

Created by in Contact Center
10-26-2020
10-26-2020
Thanks David. I re-read your reply and it answered my question.Thanks again

UCCX engine and Finesse

Created by in Contact Center
10-25-2020
10-25-2020
I'm curious if the subscriber becomes the master UCCX engine if agents can still log into Finesse ru...

Re: Jabber connectivity to desk phone

Created by in Collaboration Applications
06-10-2020
06-10-2020
Yes we have CTIManager running on multiple servers. There are no other issues with CTI. I did notice...

Jabber connectivity to desk phone

Created by in Collaboration Applications
06-09-2020
06-09-2020
We had a 3rd party application that was having connectivity issues to CTI after modification of the ...

Re: CER and CSF tracking

Created by in Other Collaboration Subjects
02-14-2020
02-14-2020
Thanks Andrew.  Kase

CER and CSF tracking

Created by in Other Collaboration Subjects
02-12-2020
02-12-2020
Does anyone happen to know if there is a way to restrict CER from tracking CSF clients? We have a po...

Re: Limit chat history to 30 days

Created by in Collaboration Applications
11-07-2019
11-07-2019
Thanks Jaime.  

Limit chat history to 30 days

Created by in Collaboration Applications
11-07-2019
11-07-2019
I have a customer that wants to limit the number of days that Jabber clients can keep chats to 30 da...

Re: Updating Call Control Group display

Created by in Contact Center
08-15-2019
08-15-2019
Thanks Anthony for the reply. I looked high and low for an answer but couldn't get something solid.

Updating Call Control Group display

Created by in Contact Center
08-15-2019
08-15-2019
I have customer that wants the display for her call control group DNs to display Service Center as o...

Re: CSCvj74116 - Reports in CUIC and corresponding Gadgets in Finesse does not work with Chrome v67 - 2

Created by in Cisco Bug Discussions
07-02-2018
07-02-2018
No we didn't. We moved all of our users over to either Firefox, Edge, or Explorer. I contacted Cisco...

CSCvj74116 - Reports in CUIC and corresponding Gadgets in Finesse does not work with Chrome v67 - 2

Created by in Cisco Bug Discussions
06-02-2018
06-02-2018
We are running UCCX 10.6.1.11001-31 and are affected by this bug. I've tested the latest version of ...
Public Statistics
Date Registered ‎05-20-2013 07:11 AM
Date Last Visited ‎11-18-2020 09:23 AM
Total Messages Posted 15
Total Helpful Votes Received 15
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