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About aniramac
08-18-2017
aniramac
Beginner
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Member since
04-17-2012
52
Posts
58
Helpful
2
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Discussions aniramac has Participated In
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Place call to meet-me number fails
Created by
aniramac
in
Contact Center
01-05-2014
01-05-2014
If you have TAC SR(s) open, please ask your TAC engineer to add your SR(s) to enhancement request CS...
TUP.ini File Error
Created by
aniramac
in
Contact Center
10-22-2013
10-22-2013
Switching to another language is not a good idea.Please check CallCenterLang using https:///TUP/CAD/...
do not call list in uccx9
Created by
aniramac
in
Contact Center
09-12-2013
09-12-2013
Hi Mukesh,I have filed an enhancement request to get the do not call contact list: CSCuj21638If you ...
do not call list in uccx9
Created by
aniramac
in
Contact Center
09-09-2013
09-09-2013
Hi Mukesh,I have raised a documentation defect CSCuj08308. We will remove the Windows file reference...
Cant set up backup in UCCX 8.5
Created by
aniramac
in
Contact Center
09-06-2013
09-06-2013
Hi Nishad,You were bang on the spot! If you took a look at your CLI exception, you would see "Read o...
Agent in multiple queues
Created by
aniramac
in
Contact Center
09-05-2013
09-05-2013
UCCX has the concept of Contact Service Queues.Contact Service Queues select from available agents b...
Cant set up backup in UCCX 8.5
Created by
aniramac
in
Contact Center
09-05-2013
09-05-2013
Hi John,Please share the following logs:Cisco Unified CCX DRFDRF LocalDRF MasterWhich SFTP server ar...
Re: UCCX 9.X NTP
Created by
aniramac
in
Contact Center
09-05-2013
09-05-2013
Is your NTP source a Windows server, a Linux server, or an IOS gateway / switch?Could you please pro...
Re: UCCX Admin account inactive
Created by
aniramac
in
Contact Center
09-05-2013
09-05-2013
Hi Jason,What is the credential policy setting say on the subject of expiry? When you have the user ...
Restore error on UCCX 7.0.1
Created by
aniramac
in
Contact Center
09-05-2013
09-05-2013
Hi Eric,You need the same Cisco OS version, same UCCX version, same CUCM version.Also, same hostname...
UCCX HA. Agents stay in Reserved state
Created by
aniramac
in
Contact Center
09-05-2013
09-05-2013
Hi,Is all your config adherent to supported configuration standards? This includes IPCC extensions b...
UCCX 8.5 Call Recording - Download calls
Created by
aniramac
in
Contact Center
09-05-2013
09-05-2013
Yes, you can follow the steps on page 43 of this guide.Thanks & Regards, Anirudh "Protocol, then pro...
UCCX Express 8.5 Call Recording - No Audio
Created by
aniramac
in
Contact Center
09-05-2013
09-05-2013
Hi Michael,Have you tried manually exporting the recordings? You can follow the steps on page 43 of ...
Call not disconnecting from Agent CAD on Ring No Answer.
Created by
aniramac
in
Contact Center
09-05-2013
09-05-2013
Hi,Could you please share a few details here?1. To what percentage of agents does it occur, and how ...
CCX Changing Skill level of agents
Created by
aniramac
in
Contact Center
09-05-2013
09-05-2013
UCCX 9.0+ has the Mobile Skill Manager accessible by supervisors, https://UCCX/mobileskillmanager/Al...
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Public Statistics
Date Registered
04-17-2012
05:42 PM
Date Last Visited
08-18-2017
04:00 AM
Total Messages Posted
52
Total Helpful Votes Received
58
Helpful Votes Given To
User
Helpful Count
Arundeep Nagaraj
5
See all >
Helpful Votes From
User
Helpful Count
tech
10
Roger Kallberg
5
Lisa Latour
5
Anthony Holloway
5
Muthurani Lavanya Paneerselvam
5
See all >