Within CUIC I can do an interval report per CSQ, this is great as I can see the calls per hour for a given or group of CSQs.  However in my script logic, well before a call is assigned to a CSQ we check for opening hours and holidays etc so those cal...

This is such a basic question, I'm almost embarrassed to ask after 10 years of looking after call manager, but I've had a query from a user and it sounds as though it should be possible but I can't seem to see how to do it.When transferring a call, i...