About Gaurav Purohit

Gaurav Purohit · 04-03-2017

Hi,I'm struggling to get my LUA script to work. The RightFax server on other end does not allow SIP parameters to be altered and sends a basic invite with no privacy option. I'd like to alter my inbound invites to add P-Asserted-ID and alter From fie...

Gaurav Purohit · 05-07-2013

Hello Everyone,I was wondering if there is a way for Agents to be able to copy the information presented on their CAD? Some kind of registry entry so that the information field is allowed to copy. We are taking some user input while they are in queue...

Gaurav Purohit · 11-19-2012

I am having a weird issue where about 40% of EXTERNAL (internal work fine as per customer) calls get dropped when CUC tries to transfer them to a user, Hunt Pilot or External party. This happens both after hours and business hours, so i dont think it...

Gaurav Purohit · 08-22-2012

Hello,I am strugling to get the MWI indicator to work across SIP for a new cluster. The setup is as follows:Additionally, this is how the IPTel servers are configured:CUC Cluster (2 servers)--->SIP Trunk ------>to Older CUCM Cluster (2 Servers); MWI ...

Gaurav Purohit · 03-02-2011

I have a User who recently changed the phone handset to a Cisco 9951 SIP only phone. Although I have this phone added to RMJTAPI Application user, the Agent is not able to login to Supervisor console. Please help.Thank you

Gaurav Purohit · 04-18-2018

Hi I was recently having hard time to get RTMT to work. Here are some tips I figured out: 1) I was trying to install RTMT 11.5 which wouldn't install until I manually installed the latest java version (I had to use older versions as some clunky old a...

Gaurav Purohit · 11-05-2017

seems like an issue with the audio file itself. can you test any other file? does it happen with any other audio file?

Gaurav Purohit · 04-04-2017

Thanks heaps!Can't believe I was so close.

Gaurav Purohit · 01-18-2017

Gaurav Purohit · 01-18-2017

Member Since	‎12-09-2010 06:56 PM
Date Last Visited	‎10-28-2020 07:23 AM
Posts	66
Total Helpful Votes Received	6

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User Activity

LUA script to modify privacy inbound invite

CAD-information presented to Agent to be copied

Intermitting call Drop when transferred from CUC

CUC integration issue

Cisco SIP phone for UCCX Agent

Re: How to configure the alerts and email notification in RTMT?

Re: Missed part of playing greeting

Re: LUA script to modify privacy inbound invite

Re: How to manually open/close a call center

Re: How to manually open/close a call center