About maguiluzfr

maguiluzfr · 02-26-2020

Hi, I have a several ASAs converted to FTD, and I have enabled the latency rules 134:1 and 134:2 and I see several events generated .I am not sure what happens to traffic once a rule is suspended. So, my question is:If one rule is suspended because t...

maguiluzfr · 01-02-2018

Hi, I have CCX 11.5.1SU1 ES03. Can I use SocialMiner 11.6.1, or do I have to use SocialMiner 11.5.1 only? Regards, Miguel Aguiluz

maguiluzfr · 12-14-2017

Hi,We had just migrate a customer from CCX 9.0.3 to 11.5.1. The customer was expecting to see the same information and in the same way as they had on the CAD Supervisor.The thing we are missing was on CAD Supervisor Window. On version 9.0.3 they had:...

maguiluzfr · 11-21-2017

Hi,Is there a way to hide the answer / end call button on Finesse? I am using CCX 11.5Regards,Miguel Aguiluz

maguiluzfr · 07-26-2017

Hi, I have a customer with two WS-C4500X-32 in VSS config. This devices appear as one on the Collector , but is not shown on the SNTC Portal. What can be happening? Regards, Miguel.

maguiluzfr · 02-05-2022

Hi,The GLC-SX-MM works on C9500-48Y4C. You just have to make sure to configure speed nonegotiate under the interface.

maguiluzfr · 02-26-2020

Thanks Mohammed,The documentation is not clear about that behavior. Do you have more information, that explain that, besides de config guide?Regards,Miguel.

maguiluzfr · 02-15-2018

Hi, Yes, not as elegant as we want it, but the workaround works. We had to create a CSQ and a skill just for the report filter purpose. We assigned that skill to agents. ReportFilterSkill1 - ReportFilterCSQ1 - Assign skill to agents. Then, We copie...

maguiluzfr · 11-21-2017

Hi Denise,Thanks for your answer.Regards,Miguel Aguiluz

maguiluzfr · 09-19-2017

Thanks. I'll be watching. Regards,Miguel Aguiluz

Member Since	‎10-12-2004 02:37 PM
Date Last Visited	‎09-06-2023 12:27 AM
Posts	22
Total Helpful Votes Received	6

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User Activity

FMC/FTD and Rule Latency Thresholding.

CCX 11.5.1 and SocialMiner 11.6.1

CCX 11.5 - CUIC - Voice CSQ Agent Detail Report - Single row requirement

How to hide answer/end call button on Finesse.

WS-C4500X-32 is discovered on the Collector, but not shown on SNTC Portal

Re: Using old 1G SFPs GLC-SX-MM= on C9500-48Y4C or C9500-24Y4C

Re: FMC/FTD and Rule Latency Thresholding.

Re: CCX 11.5 - CUIC - Voice CSQ Agent Detail Report - Single row requirement

Re: How to hide answer/end call button on Finesse.

Re: WS-C4500X-32 is discovered on the Collector, but not shown on SNTC Portal