Hi,
I am facing an issue in UCCX stock "Agent Detail Report". Report is not displaying stats based on selected values in filter "skill". If any one faced the same problem can he/she share the resolution for this.
A prompt response will be highly ap...
Dear All,How outbound calls that agent released by pressing ALT + X short key on CTIOS can be tracked in UCCE database. The outbound calls are for agent based campaigns.A prompt reply in this regard will be highly appreciated. Regards,Jawad Hassan
Hi,
Please let me know your availability for the WebEx during this week so that we can discuss and finalized requirements.
Please visit published reports on http://www.expertflow.com/cuic-reports/ that are ready to deploy.
Looking forward to hear...
Hi,
I am assuming, you wanted to see the calls answered by a specific group(team) with consolidation on Month/Day/hour in a single report.
If above is correct then this can very likely be developed as a customized report in CUIC. We provide profess...
Hi Daniel,
I don't think standard historical reports in UCCX can provide this information. A customized report can be developed to display the agent count in ready state per interval.
You can contact me on below email ID to discuss your requirement...
