Hi Stephen, Thanks for the response. I will probably go the the route of multiple profiles for each user, using the profile name to separate and make it easier to choose. I was hoping that there might be a "magic" way of saving myself some work (100+ users, 15 or so possible departments), but this sounds like it will be the better way to go. Mark
... View more
Hello! I have a UCUM 8.6 cluster which includes UCCX 8.6 running in a healthcare clinic. Our front desk staff uses 7962 phones. We are using Extension Mobility in one of our departments which allows the agent to login to the phone and then login to UCCX using the desktop agent and all of her extension numbers, voicemail shortcuts, speed dials, etc. are available to her as well as being connected to the proper calling queue in UCCX. We would like to use our Cisco system to replace an aging Nortel system in one of our other buildings, but I cannot figure out how to program Extension Mobility to cover all of our needs in the new building. I want the agents to be able to login to the phone to get their own personal extension information, just like we have setup in our exisiting departments. The challenge comes in that we also have agents who "float" from department to department, depending on the level of patient needs. We might have 2 agents permanently assigned to Pediatrics, say, but Tuesday is going to be a high volume day for patients so we are going to have 3 agents on Tuesday. The 3rd agent will need access to the voicemail shortcuts and speed dials of the Pediatrics department, but she will also need her own extension number to link back to UCCX. Tomorrow, however, she may be working in Family Practice, so she will need the voicemail shortcuts, speed dials, etc for Family Practice, along with her own extension. I don't want to have to give each "float" a special EM profile for each department and then have to remember which login they have to use depending on where they are working that day. What I am hoping for is a way to design an extension mobility profile so that a user can login to a phone but only the first line or maybe the first 2 lines change with the profile, while the remaining lines continue to be the voicemail shortcuts and speed dials needed for the department. Is there a way to assign button profiles to a phone where some of them remain static? Thanks for any thoughts that you might have!
... View more