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One of our customers requested a detailed report of RouterError calls in the Skill Group Interval table.
After reviewing the Termination Call Detail (TCD) and Router Call Detail (RCD) records, we found a few records in TCD with Call Disposition as 1 ...
Hello,
We are trying to integrate UniMRCP 1.7.0 ASR and TTS engines with PCCE 12.6 (VVB version 12.6.1.10000-24).
Note: Integration works with Standalone CVP and VVB (ver 12.5) in Lab.
While the TTS engine is successfully integrated, ASR is not succe...
Hi,
Can anyone please provide the updated "Cisco Unified IP Phone Services Application Development Notes forCisco Unified Communications Manager and Multiplatform Phones" document.
We have the version which is "Last Modified: 2018-03-08".
We want to ...
Hi, We are able to successfully show the caller's photograph using ECC profile in CUCM (on 88XX series phones and CUCM ver12.5).When we are showing the caller's photograph using CiscoIPPhoneExecute and CiscoIPPhoneImageFile objects, the default "Acti...
Hello,Our customer is looking for a solution so that his installation team can call their end users and arrange appointments.Below are the requirements.Installation team (Technicians) should reach the customer by calling the IVR with respective order...
We resolved the issue by replacing "builtin:speech/transcribe" in voice grammar with "builtin: speech/transcribe" (without the double quotes).
The main goal is to avoid selecting the Speech Server mode, but we can alternatively use "builtin:speech/...
Update:
As per TAC, the reason might be because of "Speech Server" mode and "srgsFlag" is false.
Does anyone know how to select "MRCP" mode in VVB 12.6 or set "srgsFlag" as true through IVR/Element configuration?
We tried using the voice grammar as "...
Hello Smith,I believe, you are using gadgets to display call information when a new call arrives.If yes, please explore jquery and jquery-ui to create a tab for every call. You have to create a new tab when a new dialog event occurs.You can find exam...
Dear Stephen,Im trying to run IP Services SDK sample applications (Java: PushMessage App) on CCM 6.1 version, but the application is not able to fetch the list of phones active in CCM. Im a web developer, can you please guide me how can I retrieve th...
