About gtunugunta

gtunugunta · 06-11-2024

One of our customers requested a detailed report of RouterError calls in the Skill Group Interval table. After reviewing the Termination Call Detail (TCD) and Router Call Detail (RCD) records, we found a few records in TCD with Call Disposition as 1 ...

gtunugunta · 08-14-2023

Hello, We are trying to integrate UniMRCP 1.7.0 ASR and TTS engines with PCCE 12.6 (VVB version 12.6.1.10000-24). Note: Integration works with Standalone CVP and VVB (ver 12.5) in Lab. While the TTS engine is successfully integrated, ASR is not succe...

gtunugunta · 05-14-2023

Hi, Can anyone please provide the updated "Cisco Unified IP Phone Services Application Development Notes forCisco Unified Communications Manager and Multiplatform Phones" document. We have the version which is "Last Modified: 2018-03-08". We want to ...

gtunugunta · 02-28-2021

Hi, We are able to successfully show the caller's photograph using ECC profile in CUCM (on 88XX series phones and CUCM ver12.5).When we are showing the caller's photograph using CiscoIPPhoneExecute and CiscoIPPhoneImageFile objects, the default "Acti...

gtunugunta · 06-18-2020

Hello,Our customer is looking for a solution so that his installation team can call their end users and arrange appointments.Below are the requirements.Installation team (Technicians) should reach the customer by calling the IVR with respective order...

gtunugunta · 09-14-2023

We resolved the issue by replacing "builtin:speech/transcribe" in voice grammar with "builtin: speech/transcribe" (without the double quotes). The main goal is to avoid selecting the Speech Server mode, but we can alternatively use "builtin:speech/...

gtunugunta · 08-15-2023

Update: As per TAC, the reason might be because of "Speech Server" mode and "srgsFlag" is false. Does anyone know how to select "MRCP" mode in VVB 12.6 or set "srgsFlag" as true through IVR/Element configuration? We tried using the voice grammar as "...

gtunugunta · 06-18-2020

Hello Smith,I believe, you are using gadgets to display call information when a new call arrives.If yes, please explore jquery and jquery-ui to create a tab for every call. You have to create a new tab when a new dialog event occurs.You can find exam...

gtunugunta · 07-06-2008

Dear Stephen,Im trying to run IP Services SDK sample applications (Java: PushMessage App) on CCM 6.1 version, but the application is not able to fetch the list of phones active in CCM. Im a web developer, can you please guide me how can I retrieve th...

Member Since	‎07-01-2008 08:09 AM
Date Last Visited	‎06-13-2024 01:31 AM
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CSCvu39647 UCCE DB Schema Guide Skill_Group_Interval RouterError

PCCE 12.6 integration with UniMRCP 1.7.0

Updated IP Phone Services Application Development Notes document

Soft Key URIs to Answer, Decline or Ignore the Incoming Call

Cisco PCCE - Technician calling Customer Solution without revealing their contact numbers.

Re: PCCE 12.6 integration with UniMRCP 1.7.0

Re: PCCE 12.6 integration with UniMRCP 1.7.0

Re: Cisco Finesse PopUp problem

Re: Access Ldap directory