bankspb
Beginner
Beginner
Member since ‎10-04-2005
‎08-11-2021

User Statistics

  • 34 Posts
  • 1 Solutions
  • 10 Helpful votes Given
  • 5 Helpful votes Received
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Transfer to IVR campaigns is working fineOutbound Agent-based campaigns don't work for SIP Dialer (error translation route)We need: If agents are available, SIP Dialer call to the client and plays welcome prompt and connecting to queue to the skill g...
UCCE + CVP +VVBTransfer to IVR campaigns is working fine Outbound Agent-based campaigns don't work for SIP Dialer (error translation route)We need: If agents are available, SIP Dialer call to the client and plays welcome prompt and connecting to queu...
We have file for import outbound campaign with following format: Phone01,First Name, Last Name, Type of Call for example: 3295883,Donald,Trump,Sell   How pass this data to callvariables Cisco Finesse??? Agent need see detailed information about clien...
Cortesy CallBack now call to client when 1st in Queue (Callback_Get_Status.startCallback=yes). But we need find following solution: client can't wait in queue, connect to agent immediately! How modify system for using agent reservation before call to...
I have two side - SideA and SideB, two Call Servers, 2 Unified CVP Reporting Servers. On Courtesy Callback Configuration page I can associate only one  Unified CVP Reporting server SRV-CREP11A or SRV-CREP11B. if SRV-CREP11A is down, CCB isn't work! H...
Community Statistics
Member Since ‎10-04-2005 05:40 AM
Date Last Visited ‎08-11-2021 12:54 AM
Posts 34
Total Helpful Votes Received 5
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