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Member since
10-01-2010
73
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12
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0
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Created by
Joe Bohelski
in Contact Center
in Contact Center
12-07-2017
07:49 AM
12-07-2017
07:49 AM
Thanks, Jonathan. Your explanation is very helpful.
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12-05-2017
01:39 PM
These are probably stupid questions, but I have no experience with it so...
I have UCCX 10.6 with a premium license. I see that preview outbound dialer is enabled so I assume that I can configure my UCCX to make outbound campaign calls as is without having to purchase more licenses? Also, I want to set up my dialer to call numbers, just play a prompt then hang up. No need for the call to go to an agent or anything, it just plays a prompt then hangs up. Can I do this?
Thanks in advance,
Joe
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11-28-2017
11:02 AM
Nope, no dashes anywhere. The linked spreadsheet is just a simple method to maintain the data in an SQL database, which is what the script is querying, so sharepoint really has nothing to do with the script not being able to successfully query. I'll definitely look at the MIVR logs in RTMT though.
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11-28-2017
08:31 AM
Thanks for replying, Mark. The computers table is populated through a linked spreadsheet on a sharepoint portal. As far as I can tell, nothing anywhere has changed, it just stopped working.
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11-21-2017
10:51 AM
I have a DB Read step with a simple query, Select * from dbo.computers where ext =$ANI, that just doesn't work anymore after a few years without issue. Data Source works fine, the connection creds are correct, everything else works fine except for this simple query. If I replace the $ANI (ANI is a string variable) with the internal extension so the query looks like this, Select * from dbo.computers where ext = '1234567' , the query works fine and DB Get pulls the results I should be getting. So it seems the issue is with the =$ANI part of the query.
Does anyone have any ideas of what the issue may be? Any help would be appreciated.
Thanks,
Joe
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03-09-2017
11:26 AM
You have no idea how much I would appreciate your help! I really did try and tailor what you had done in your document to my situation, but after trying for a day and a half I came to the realization that I simply don't have enough knowledge to customize or get it to work for what I need. So, the AD attributes where users ext and email address are populated are named telephoneNumber and mail.
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03-07-2017
01:34 PM
Thanks, Joshua. I don't mind doing Java, I just need some guidance. I think everything I'd need to do it exists in Gergely's example, but I don't know what chunks of it to pull out and use in my script, nor how to pass from a variable to the java code and then the results back to a variable.
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03-07-2017
10:06 AM
This discussion is pretty old now, but I'm forced to revisit it now as I have to get this working. I need to query AD to pull the email address of internal callers based on ANI. I've read Gergely's post and tried using some of the things in it to accomplish what I need but am not having any luck because I don't know what the heck I'm doing and this forum is the only resource I have available to ask for assistance. So, if anyone has any wisdom to share on how to query AD from script variables, and return query results back into a script variable, I'd very much appreciate it. Please note that I'm not a Java developer.
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02-08-2017
10:18 AM
Holy cow, thank you very much! I've made the changes you suggested and it's working now. Thanks again, Jonathan!!
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02-08-2017
09:19 AM
Hi Jonathan,
Thanks for the reply. It looks like the same session ID is being used by the setting and getting steps for each unique call even though I have New Session set to yes in script 1's initial Get Session step. If you wouldn't mind taking a look, or anyone for that matter, I've attached my two scripts. I'd really appreciate a second set of eyes as this is driving me nuts. I've tried many different things to get this to work and am not having any luck at all. It's probably something simple that I'm overlooking.
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11-08-2016
07:56 AM
Without looking at each and every application I have to see what script is assigned to it, is there an easy way to get a list of which scripts are assigned to what application(s)? It would be nice if there were a menu option or something available that would give this information, similar to the dependency records option in UCM.
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05-16-2016
07:20 AM
Ah, I see what you're saying and it works like that for me too. Thanks, Aaron!
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05-10-2016
02:33 PM
Hey Aaron,
Thanks for the reply. So if I understand what you're saying, I scroll down toward the bottom of the filter page and in the Custom Variable 1 (@param13) section, because I'm using Call.PeripheralVariable1 in the Set Enterprise Call Info step, I need to put in just an underscore and a percent sign, _%, just as you typed in your reply? I've done that and left the Application Name in the filter so the report is generated against the right one. Anyway, I've done this and the report doesn't change. So I'm either not understanding what you've said to do, or have done something wrong. Could you clarify a bit more for me?
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05-06-2016
12:55 PM
Hello,
I have created a Call Custom Variable report that's working fine and gives me the info I need from the script. However, my issue is it's showing me info for every call that hits the script, not just those that get to the step where my set enterprise call info step is. Is there a way to filter the report so that I only see the data for the calls that hit the set enterprise call info step? I've created the Call Custom Variables report using the Application name in the filter. I suspect this is why I'm seeing every call instead of only what I want, but I've tried other ways with no luck. How can I get it so I only see what I want?
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05-06-2016
10:49 AM
Thanks, Deepak. That's what I suspected was the answer, but wanted to make sure.
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12-05-2017
These are probably stupid questions, but I have no experience with it
so... I have UCCX 10.6 with a ...
11-28-2017
Nope, no dashes anywhere. The linked spreadsheet is just a simple method
to maintain the data in an ...
11-28-2017
Thanks for replying, Mark. The computers table is populated through a
linked spreadsheet on a sharep...
11-21-2017
I have a DB Read step with a simple query, Select * from dbo.computers
where ext =$ANI, that just do...
11-14-2017
Is there a way to disable the ability to deselect the "Show icon when
mobile" option in Jabber for M...
Created by
Joe Bohelski
in Collaboration Applications
03-30-2017
03-30-2017
Hey bbracale, In 11.8 custom statuses can be deleted individually.
03-09-2017
You have no idea how much I would appreciate your help! I really did try
and tailor what you had don...
03-07-2017
Thanks, Joshua. I don't mind doing Java, I just need some guidance. I
think everything I'd need to d...
03-07-2017
This discussion is pretty old now, but I'm forced to revisit it now as I
have to get this working. I...
02-08-2017
Holy cow, thank you very much! I've made the changes you suggested and
it's working now. Thanks agai...
02-08-2017
Hi Jonathan, Thanks for the reply. It looks like the same session ID is
being used by the setting an...
11-08-2016
Without looking at each and every application I have to see what script
is assigned to it, is there ...
Public Statistics
| Date Registered | 10-01-2010 08:05 AM |
| Date Last Visited | 11-13-2019 12:39 AM |
| Total Messages Posted | 73 |
| Total Helpful Votes Received | 12 |
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